Privacy Policy

Overview

Graybeard Solutions (Pty) Ltd ("Graybeard", "we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the Electronic Communications and Transactions Act, 2002 (ECTA) of South Africa.

This policy explains what information we collect, why we collect it, how we use it, and what your rights are.

Responsible Party

For the purposes of POPIA, the responsible party is:

What We Collect

We collect personal information only when you provide it directly to us. This includes:

• Contact form submissions: name, email address, phone number (optional), company name (optional), and the content of your message
• Email correspondence: your email address and any information you choose to include when contacting us directly

We do not collect personal information automatically through cookies, tracking pixels, or third-party analytics tools. This website does not use cookies.

Why We Collect It

We process your personal information for the following lawful purposes under POPIA Section 11:

• To respond to your enquiry: When you contact us, we use your details to get back to you with a relevant, technical response
• To provide our services: If you become a client, we use your contact details to manage the working relationship
• Legitimate interest: To maintain records of business communications for reasonable operational purposes

We do not use your information for marketing unless you have given explicit consent.

How We Store and Protect It

Your personal information is stored securely and access is limited to authorised personnel only. We take reasonable technical and organisational measures to prevent loss, damage, unauthorised access, or disclosure of your information.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Sharing Your Information

We do not sell, rent, or trade your personal information. We do not share your details with third parties except:

• Where required by law or a court order
• With service providers who assist in delivering our services (e.g. email hosting), who are bound by confidentiality obligations
• With your explicit consent

Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate, incomplete, or outdated
• Delete your personal information where we are no longer legally required to retain it
• Object to the processing of your personal information for direct marketing
• Withdraw consent previously given for processing
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, contact us at info@graybeardsolutions.co.za. We will respond within a reasonable time, and no later than 30 days as required by POPIA.

Information Regulator

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator (South Africa):

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Last updated: March 2026